You
Can you book a site visit for Ben at Shelf Property tomorrow at 10am?
Backbone
Done, I’ve scheduled it for you.
Run a stronger trade business. Run it on Backbone.
Plumbing, HVAC, Electrical and other trade businesses offload their admin to Backbone. From customer calls to invoicing, it handles everything in between.
Talk to Action.
No more clicking buttons. With Backbone, you just talk and it does the work for you.
You
Can you text the client at 42 Elm St that we're running 30 minutes late?
Backbone
Done, Sophie & Andrew now knows.
SMS sent
You
Can you also invoice Sarah at GreenBuild for the job last Friday?
Backbone
Done, drafted and pending approval.
Supplier invoice matched
Time & materials reconsiled
Invoice drafted
Log time & materials
Finalise job records
Schedule jobs
Notify customer of delays
Generate & send invoices
Create & send quotes
Coordinate appointments
Process email enquiries
Order parts & materials
End-to-end job management software
AI built for trade.
Backbone is an all-in-one AI platform purpose-built for trade businesses. It handles everything it takes to run your business, from first enquiry to final payment.
Backbone
AI platform
Runs your front office.
Backbone answers calls, text messages and emails, gathers job details, sends quotes, confirms bookings and schedules technicians.
Supports the field.
Technicians talk to Backbone to take action, record work and find job information without stopping what they are doing.
Grows your business.
After every job, Backbone follows up for a review, identifies future work and brings customers back when service is due.
Handles the paperwork.
Backbone brings together field notes, time, materials and supplier bills to finalise the job, send accurate invoices, and calculate profit.
Coming soon
Runs your front office.
Backbone answers every call, handles the back and forth and keeps your job board full.
Process email enquiries
Answer customer calls
Gather job information
Generate & send quotes
Coordinate appointments
Schedule technicians
Phone call
Job #1812
“Booking confirmed for pipe installation at 14 Elm Street. Running new copper piping from the main supply to the kitchen and downstairs bathroom. Estimated 3 hours on site...”
Job Note Recorded
Booked for tomorrow
Job #1842
Request: AC Repair & Service
From: jenny@manlyproperty.com.au
Backbone
"You're all set for Thursday at 2:00 PM! I've sent you a confirmation email with all the details."
Booked for tomorrow
Scheduled for John
Supports the field.
Backbone gives every technician the context, answers and support they need to do the job.
Talk to Action
Talk to backbone, and let it do the work for you.
Record job notes
Log time & materials
Schedule return visits
Notify customer of delays
Order parts & materials
Create quotes & invoices
Plus everything else needed in the field
Photo & video capture
Customer calls & SMS
Site navigation
Task management
Job information
Team messaging
Search jobs
and lots more
Handles the paperwork.
Backbone turns completed work into accurate records and invoices, so you get paid faster without the admin.
Match supplier bills to jobs
Generate & send invoices
Finalise job records
Chase overdue invoices
Reconcile time & materials
Calculate job profitability
Harry Ronaldson
Athena Property
Job Title
Bathroom Refit
Materials
$11,200
Labour Hours
27h
Status
Completed
Backbone
AI processing
Supplier bill matched to job
Time & materials reconciled
Invoice generated & sent
Job profitability calculated
Work from anywhere.
Run your business from the office, the road or the job site. Manage the operation from the web dashboard and get work done on the go with the mobile app.
Our mission.
Trade businesses are the backbone of the Australian economy. They keep our cities running, and our country growing.
For decades they have run on heroics, spreadsheets, and a stack of vendors taped together. A CRM, a scheduling tool, a booking portal, a photo app, and at least one person whose actual job is to make all of it talk to each other.
And for all their promises, you are still stuck clicking buttons.
You didn’t get this line of work to do admin. You did it to serve your customers, your community, and to deliver great work.
For the first time, this way of working is possible.
Every trade business can now deliver great service, whilst offloading their entire admin burden. No missed phone calls, no late nights at the desk, and no wasted moments in the field. Backbone is there to handle it all.
Business owners have waited a long time for software that just works. One that actually lives up to the promise of helping them run their business better.
We are determined to be the company that delivers on that promise.
Niklas & Kogulan,co-founders of Backbone
Book a call with us
FAQ
How long does it take to setup?
You will be up and running in 1 hour.
How much does it cost?
Plans start from $100 AUD per month and scale based on the size of your team and the capabilities you need.
What can Backbone actually handle for my business?
Backbone can answer enquiries, book and schedule jobs, prepare quotes, support technicians in the field, handle paperwork, send invoices, keep customers updated and help generate more reviews and repeat bookings.
Can Backbone answer calls and speak directly with customers?
Yes. Backbone can answer phone calls, respond to emails and communicate by text message. You decide how it should respond, what it can handle and how it represents your business, including the tone of voice it uses.
Is my business and customer data secure with Backbone?
Yes. Your data is encrypted and protected using industry-standard security practices. We do not sell your data or use it to train AI models, and Backbone is currently working towards ISO 27001 and SOC 2 certification.
The future of trade.
Available today.
Get started
backbone
The AI operating system for trade.
© 2026 Backbone. All rights reserved.
Built down-under in Sydney️️, Australia
Run a stronger trade business.Run it on Backbone.
Plumbing, HVAC, Electrical and other trade businesses offload their admin to Backbone. From customer calls to invoicing, it handles everything in between.
Backbone
Hi Chris, how can I help?
You
Can you book a site visit for Ben at Shelf Property tomorrow at 10am?
Backbone
Done, I’ve scheduled it for you.
You
Can you also place an order with Reece for 3 lengths of 100mm PVC pipe?
Backbone
On it, order placed. It will arrive onsite tomorrow at 10:15am.
Talk to Action.
No more clicking buttons. With Backbone, you just talk and it does the work for you.
You
Can you text the client at 42 Elm St that we're running 30 minutes late?
Backbone
Done, Sophie & Andrew now knows.
SMS sent
You
Can you also invoice Sarah at GreenBuild for the job last Friday?
Backbone
Done, drafted and pending approval.
Supplier invoice matched
Time & materials reconsiled
Invoice drafted
Log time & materials
Finalise job records
Schedule jobs
Notify customer of delays
Generate & send invoices
Create & send quotes
Coordinate appointments
Process email enquiries
Order parts & materials
End-to-end job management software
AI built for trade.
Backbone is an all-in-one AI platform purpose-built for trade businesses. It handles everything it takes to run your business, from first enquiry to final payment.
Backbone
AI platform
Runs your front office.
Backbone answers calls, text messages and emails, gathers job details, sends quotes, confirms bookings and schedules technicians.
Supports the field.
Technicians talk to Backbone to take action, record work and find job information without stopping what they are doing.
Grows your business.
After every job, Backbone follows up for a review, identifies future work and brings customers back when service is due.
Handles the paperwork.
Backbone brings together field notes, time, materials and supplier bills to finalise the job, send accurate invoices, and calculate profit.
Coming soon
Runs your front office.
Backbone answers every call, handles the back and forth and keeps your job board full.
Process email enquiries
Answer customer calls
Gather job information
Generate & send quotes
Coordinate appointments
Schedule technicians
Phone call
Job #1812
“Booking confirmed for pipe installation at 14 Elm Street. Running new copper piping from the main supply to the kitchen and downstairs bathroom. Estimated 3 hours on site...”
Job Note Recorded
Booked for tomorrow
Job #1842
Request: AC Repair & Service
From: jenny@manlyproperty.com.au
Backbone
"You're all set for Thursday at 2:00 PM! I've sent you a confirmation email with all the details."
Booked for tomorrow
Scheduled for John
Supports the field.
Backbone gives every technician the context, answers and support they need to do the job.
Talk to Action
Talk to backbone, and let it do the work for you.
Record job notes
Log time & materials
Schedule return visits
Notify customer of delays
Order parts & materials
Create quotes & invoices
Plus everything else needed in the field
Photo & video capture
Customer calls & SMS
Site navigation
Task management
Search jobs & history
Job information
Team messaging
and lots more
Handles the paperwork.
Backbone turns completed work into accurate records and invoices, so you get paid faster without the admin.
Match supplier bills to jobs
Generate & send invoices
Finalise job records
Chase overdue invoices
Reconcile time & materials
Calculate job profitability
Harry Ronaldson
Athena Property
Job Title
Bathroom Refit
Materials
$11,200
Labour Hours
27h
Status
Completed
Backbone
AI processing
Supplier bill matched to job
Time & materials reconciled
Invoice generated & sent
Job profitability calculated
Work from anywhere.
Run your business from the office, the road or the job site. Manage the operation from the web dashboard and get work done on the go with the mobile app.
Our mission.
Trade businesses are the backbone of the Australian economy. They keep our cities running, and our country growing.
For decades they have run on heroics, spreadsheets, and a stack of vendors taped together. A CRM, a scheduling tool, a booking portal, a photo app, and at least one person whose actual job is to make all of it talk to each other.
And for all their promises, you are still stuck clicking buttons.
You didn’t get this line of work to do admin. You did it to serve your customers, your community, and to deliver great work.
For the first time, this way of working is possible.
Every trade business can now deliver great service, whilst offloading their entire admin burden. No missed phone calls, no late nights at the desk, and no wasted moments in the field. Backbone is there to handle it all.
Business owners have waited a long time for software that just works. One that actually lives up to the promise of helping them run their business better.
We are determined to be the company that delivers on that promise.
Niklas & Kogulan, co-founders of Backbone
Book a call with us
FAQ
How long does it take to setup?
You will be up and running in 1 hour.
How much does it cost?
Plans start from $100 AUD per month and scale based on the size of your team and the capabilities you need.
What can Backbone actually handle for my business?
Backbone can answer enquiries, book and schedule jobs, prepare quotes, support technicians in the field, handle paperwork, send invoices, keep customers updated and help generate more reviews and repeat bookings.
Can Backbone answer calls and speak directly with customers?
Yes. Backbone can answer phone calls, respond to emails and communicate by text message. You decide how it should respond, what it can handle and how it represents your business, including the tone of voice it uses.
Is my business and customer data secure with Backbone?
Yes. Your data is encrypted and protected using industry-standard security practices. We do not sell your data or use it to train AI models, and Backbone is currently working towards ISO 27001 and SOC 2 certification.
The future of trade.
Available today.
Get started
backbone
The AI operating system for trade.
© 2026 Backbone. All rights reserved.
Built down-under in Sydney️️, Australia
Run a stronger trade business.Run it on Backbone.
Plumbing, HVAC, Electrical and other trade businesses offload their admin to Backbone. From customer calls to invoicing, it handles everything in between.
Backbone
Hi Chris, how can I help?
You
Can you book a site visit for Ben at Shelf Property tomorrow at 10am?
Backbone
Done, I’ve scheduled it for you.
You
Can you also place an order with Reece for 3 lengths of 100mm PVC pipe?
Backbone
On it, order placed. It will arrive onsite tomorrow at 10:15am.
Talk to Action.
No more clicking buttons. With Backbone, you just talk and it does the work for you.
Log time & materials
Finalise job records
Schedule jobs
Notify customer of delays
Generate & send invoices
Create & send quotes
Coordinate appointments
Process email enquiries
Order parts & materials
You
Can you text the client at 42 Elm St that we're running 30 minutes late?
Backbone
Done, Sophie & Andrew now knows.
SMS sent
You
Can you also invoice Sarah at GreenBuild for the job last Friday?
Backbone
Done, drafted and pending approval.
Supplier invoice matched
Time & materials reconciled
Invoice drafted
End-to-end job management software
AI built for trade.
Backbone is an all-in-one AI platform purpose-built for trade businesses. It handles everything it takes to run your business, from first enquiry to final payment.
Backbone
AI platform
Runs your front office.
Backbone answers calls, text messages and emails, gathers job details, sends quotes, confirms bookings and schedules technicians.
Supports the field.
Technicians talk to Backbone to take action, record work and find job information without stopping what they are doing.
Grows your business.
After every job, Backbone follows up for a review, identifies future work and brings customers back when service is due.
Handles the paperwork.
Backbone brings together field notes, time, materials and supplier bills to finalise the job, send accurate invoices, and calculate profit.
Coming soon
Runs your front office.
Backbone answers every call, handles the back and forth and keeps your job board full.
Process email enquiries
Answer customer calls
Gather job information
Generate & send quotes
Coordinate appointments
Schedule technicians
Phone call
Job #1812
“Booking confirmed for pipe installation at 14 Elm Street. Running new copper piping from the main supply to the kitchen and downstairs bathroom. Estimated 3 hours on site...”
Job Note Recorded
Booked for tomorrow
Job #1842
Request: AC Repair & Service
From: jenny@manlyproperty.com.au
Backbone
"You're all set for Thursday at 2:00 PM! I've sent you a confirmation email with all the details."
Booked for tomorrow
Scheduled for John
Supports the field.
Backbone gives every technician the context, answers and support they need to do the job.
Talk to Action
Talk to backbone, and let it do the work for you.
Record job notes
Log time & materials
Schedule return visits
Notify customer of delays
Order parts & materials
Create quotes & invoices
Plus everything else needed in the field
Photo & video capture
Customer calls & SMS
Site navigation
Task management
Search jobs & history
Job information
Team messaging
and lots more
Handles the paperwork.
Backbone turns completed work into accurate records and invoices, so you get paid faster without the admin.
Match supplier bills to jobs
Generate & send invoices
Finalise job records
Chase overdue invoices
Reconcile time & materials
Calculate job profitability
Harry Ronaldson
Athena Property
Job Title
Bathroom Refit
Materials
$11,200
Labour Hours
27h
Status
Completed
Backbone
AI processing
Supplier bill matched to job
Time & materials reconciled
Invoice generated & sent
Job profitability calculated
Work from anywhere.
Run your business from the office, the road or the job site. Manage the operation from the web dashboard and get work done on the go with the mobile app.
Our mission.
Trade businesses are the backbone of the Australian economy. They keep our cities running, and our country growing.
For decades they have run on heroics, spreadsheets, and a stack of vendors taped together. A CRM, a scheduling tool, a booking portal, a photo app, and at least one person whose actual job is to make all of it talk to each other.
And for all their promises, you are still stuck clicking buttons.
You didn’t get this line of work to do admin. You did it to serve your customers, your community, and to deliver great work.
For the first time, this way of working is possible.
Every trade business can now deliver great service, whilst offloading their entire admin burden. No missed phone calls, no late nights at the desk, and no wasted moments in the field. Backbone is there to handle it all.
Business owners have waited a long time for software that just works. One that actually lives up to the promise of helping them run their business better.
We are determined to be the company that delivers on that promise.
Niklas & Kogulan, co-founders of Backbone
Book a call with us
FAQ
How long does it take to setup?
You will be up and running in 1 hour.
How much does it cost?
Plans start from $100 AUD per month and scale based on the size of your team and the capabilities you need.
What can Backbone actually handle for my business?
Backbone can answer enquiries, book and schedule jobs, prepare quotes, support technicians in the field, handle paperwork, send invoices, keep customers updated and help generate more reviews and repeat bookings.
Can Backbone answer calls and speak directly with customers?
Yes. Backbone can answer phone calls, respond to emails and communicate by text message. You decide how it should respond, what it can handle and how it represents your business, including the tone of voice it uses.
Is my business and customer data secure with Backbone?
Yes. Your data is encrypted and protected using industry-standard security practices. We do not sell your data or use it to train AI models, and Backbone is currently working towards ISO 27001 and SOC 2 certification.
The future of trade.
Available today.
Get started
backbone
The AI operating system for trade.
© 2026 Backbone. All rights reserved.
Built down-under in Sydney️️, Australia